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Medical Training Company
AI-Powered Operations Platform
A comprehensive operations platform that replaced manual spreadsheets, phone-tag scheduling, and paper-based compliance tracking with a real-time dashboard and 24/7 AI voice agent — transforming how a medical training company runs its daily operations.
ReactFirebaseCloud FunctionsElevenLabs ConvAITwilioNode.jsTypeScript
The Challenge
- ▸Over 20 hours per week spent on manual compliance paperwork and AHA roster management
- ▸Missed calls and scheduling conflicts during business hours
- ▸No centralized view of instructor schedules, class capacity, or certification status
- ▸Fragmented communication between staff, instructors, and students
What We Built
- ✦Real-time operations dashboard with automated AHA roster generation and compliance tracking
- ✦ANNIE — a 24/7 AI voice agent powered by ElevenLabs that handles inbound calls, books appointments, answers FAQs, and escalates intelligently to staff
- ✦Instructor scheduling and management portal with availability tracking
- ✦Automated notifications and reminders via email and SMS
- ✦Secure client portal for students to access certificates and schedules
Results
99%
Reduction in manual admin time for compliance and roster management
24/7
AI voice agent availability — no more missed calls after hours
0
Paper-based processes remaining — fully digital operations
Have a Similar Problem?
Let's talk about how we can build something like this for your organization.
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